About the Role As a
Customer Success Solutions Architect at Strivacity, you'll be the trusted technical advisor and hands-on expert for our enterprise clients. You'll play a critical role in ensuring clients are set up for long-term success by aligning technical solutions with their business goals. This role is equal parts architect, consultant, and problem solver - helping guide the implementation and adoption of Strivacity's CIAM platform in complex environments.
You'll work closely with Customer Success Managers, Customer Success Engineers, Product, Engineering, and DevOps to deliver high-impact solutions, provide guidance on best practices, and ensure seamless customer journeys.
Key Responsibilities - Collaborate with deployment partners, Customer Success Managers, and Strivacity clients to understand the clients goals and translate them into technical solutions using Strivacity's platform.
- Lead technical onboarding, solution design, and deployment activities for enterprise clients.
- Collaborate closely with customer engineering teams to guide API integrations, identity provider configurations, and custom workflows.
- Act as the go-to technical resource post-sale, ensuring clients are architected for success and scalability.
- Identify and proactively address technical risks, blockers, and optimization opportunities throughout the client lifecycle.
- Work cross-functionally with Product and Engineering teams to provide client feedback and influence roadmap priorities.
- Help develop technical best practices, playbooks, and documentation to scale success across accounts.
Required Skills & Experience - 5+ years of experience in a technical role such as Solutions Architect, Implementation Engineer, or Technical Consultant, ideally in SaaS or identity/security solutions.
- Strong knowledge of CIAM concepts and technologies (OAuth 2.0, SAML, OpenID Connect, JWT, identity federation, etc.).
- Strong hands-on experience with REST APIs, SSO integrations, and federated identity solutions.
- Experience with APIs, SDKs, and system integrations in cloud-native environments.
- Ability to translate complex technical concepts into business-friendly language.
Comfortable leading technical discussions with stakeholders ranging from developers to executives. - Strong organizational skills with the ability to manage multiple customers and projects simultaneously.
- Excellent communication, collaboration, and problem-solving skills.
- Proven track record of working with enterprise customers in a consultative, solutions-oriented capacity.
- Experience in post-sales technical engagement, including onboarding, deployment, and optimization.
- Familiarity with modern front-end and back-end technologies (e.g., JavaScript, Node.js, React, Java, Python) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and modern web technologies is a plus.
Ready to architect success for the world's most forward-thinking digital brands? Apply today.
Additional info We're hiring only those who are authorized to work in the United States or United Kingdom. Strivacity does not sponsor immigration visas.
