Customer Success PartnerAs a Customer Success Partner at CreatorIQ, you will serve as a strategic advisor to a portfolio of customers, helping them achieve meaningful business outcomes through their creator marketing programs. You'll work closely with customers to understand their goals and align them with CreatorIQ's platform capabilities, driving long-term adoption, value realization, and program success.
You'll build trusted, multi-threaded relationships with key stakeholders-both virtually and in person-and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business impact.
You will own the health and retention of your portfolio and will be measured on outcomes including gross retention, platform adoption, customer health, and value realization.
What you'll do:- Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ's capabilities to their business goals and driving measurable value.
- Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.
- Drive platform adoption and customer success by understanding each customer's strategy, analyzing engagement, and identifying opportunities to increase value.
- Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
- Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
- Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
- Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
- Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.
Who you are and what you'll need for this position:- Passionate about creator and influencer marketing, social media, and helping customers build successful programs.
- 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment.
- Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.
- Skilled at navigating customer organizations and building relationships across multiple levels, from daily users to executive sponsors.
- Comfortable translating customer goals into actionable success strategies and measurable outcomes.
- Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories.
- Strong strategic thinker who can also manage the day-to-day execution and follow-through required to move customer initiatives forward.
- Confident leading structured customer engagements including success planning, business reviews, executive conversations, and roadmap discussions.
- Highly organized and proactive, with the ability to effectively prioritize and manage a portfolio of customers with varying needs and levels of complexity.
- Curious, solutions-oriented, and comfortable navigating ambiguity in a fast-paced, evolving environment.
- Collaborative and experienced working cross-functionally with teams such as Implementation, Support, Product, Services, Insights, and Sales.
- Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
What you will get from us:- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
