Here's how you'll make a huge impact here - and on your career:We are looking for a driven and relationship-oriented Customer Success Manager to join our growing team. In this role, you will manage a large portfolio of customers, helping them unlock value from our platform through proactive engagement, scalable programs, and data-driven insights. You'll be a key driver of retention, product adoption, and customer satisfaction across a diverse customer base.
This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.
Reporting to the Senior Manager of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. You're tasked to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives.
What you'll do:- Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
- Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
- Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
- Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
- Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
- Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
- Maintain accurate account records and activity logs within SFDC and HubSpot
What you'll bring to the team:- 2-5 years of experience in Customer Success, Account Management, or Program/Project Management within the fintech industry
- Experience owning the full renewal process
- Proven ability to manage a large book of business with a data-driven, scaled approach
- Strong communication and organizational skills with the ability to prioritize across competing demands
- Experience building and executing customer programs or playbooks that drive measurable outcomes
- Comfort working in a fast-paced, high-growth environment
- Experience with MRI software is a plus
- Experience in Commercial Real Estate is a plus
- Candidates with 5+ years in Accounts Receivable would also be considered
$80,000 - $88,000 a year
Salary range above reflects base salary only. Total OTE ranges to $100K -$110K CAD
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