About the role: We're looking for an experienced Customer Success Manager to serve as a strategic partner and trusted advisor for our staffing agency clients. This role offers the opportunity to work with high-growth accounts, drive revenue expansion, and shape the future of customer success at Vivian Health.
You will have the opportunity to:
- Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
- Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients
- Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
- Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform
- Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment
Who you are: A strategic thinker and relationship builder who thrives in an evolving, start-up environment. You have a proven track record of success in customer success or account management and are ready to take your career to the next level.
Qualifications: - Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries
- Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention
- Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth
- Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships
- Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction
- Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently
- Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations.
- Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed
- Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment
- Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making
Bonus points for:
- Knowledge of the healthcare staffing industry
- Experience working with hospital recruiters or staffing agencies
The range for this position is $80,000 - $85,000 yearly base salary, with additional commission opportunities from $25,000 - $30,000 annually. This is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.
What we provide: (Benefits & Perks)At Vivian Health, we offer a competitive compensation package, with benefits including:
- Flexible Time Off
- Comprehensive Health Insurance Plans, including HSA and FSA Options
- 401K Retirement Savings Plan with Generous Employer Match
- Generous Parental Leave
- Work-from-home stipend
- Access to Corporate Discount Program
- Pet Insurance
