About the Role
At the intersection of Customer & Technology. As a Customer Success Manager with B3, you'll own our clients for the long-term, ensuring they realize meaningful and ongoing value from the B3 Systems platform so they continue to grow with us.
This role balances retention-first customer mindset with a proactive approach to identifying and expanding opportunities to increase customer value and footprint. Your success will come from helping customers get more out of B3rry!
About the Work
- Manage a portfolio of customer accounts and develop a strong understanding of their operations, objectives, deployments, and priorities..
- Build relationships with stakeholders across technical, operational, and leadership teams.
- Maintain regular contact with customers through meetings, calls, and written communication to understand progress, challenges, and emerging needs.
- Guide customers through product adoption, onboarding of new teams or sites, and the rollout of new capabilities.
- Deepen customer relationships by driving successful outcomes, mitigating risk, and expanding platform adoption across teams, sites, or use cases.
- Surface customer feedback and industry insights that help shape product direction and priorities.
- Identify opportunities for account growth that are aligned with customer goals and demonstrated value.
About You
- 2+ years of experience in customer-facing technical roles such as Customer Success, Technical Account Management, Solutions Consulting, Technical Business Analysis.
- Excellent written/verbal communication, organization, presentation, and project management skills. (Bilingual, French an asset).
- Advanced ability to understand business objectives through requirements gathering and analysis.
- Advanced Engineering degree would be preferred.
Knowledge In The Following Technical Areas Are a Plus:
Working knowledge and an understanding of Automation or Manufacturing environments.
An understanding of Decision Science, Insights & Analytics.
AI Adoption or Digital Transformation
About the Office
- All In, In Office - Centrally located at the Corner of Yonge & St. Clair, we show up together, every weekday. Face-to-face time fuels our culture, speed, and creativity.
- Built for Growth - We're moving fast, keeping structure light, and rewarding people who take ownership and drive momentum.
If you're driven by applied AI, enjoy working in the future, and want to build data science solutions that make a real impact, we'd love to meet you.
