As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for accelerating customers cloud and AI transformation journeys. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our customers, leveraging your experience with large scale cloud and AI transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
The successful candidate will work with the customer to design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud native solutions that fulfil their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead cross-functional teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
Key job responsibilities
• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address the systemic barriers that stall customers in their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
• Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology.
• Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
• Develop repeatable mechanisms, contribute to internal enablement, and share best practices and thought leadership in public forums to advance the cloud ecosystem
A day in the life
This role sits at the intersection of technology and business strategy. You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do. You might translate a complex AI solution into a business case for a CFO, advise a client on migrating critical workloads to the cloud, and align stakeholders across a large, matrixed organizations. If you thrive in environments where technical depth and executive communication are equally valued, this role is for you.
BASIC QUALIFICATIONS
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Experience implementing cloud services including migrations and modernization projects or similar
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, BC, Vancouver - 99,900.00 - 166,900.00 CAD annually
