The Role and Your Main TasksAs a Customer Success Manager, you'll own a portfolio of enterprise customers and serve as their trusted advisor throughout their lifecycle with Stibo Systems. Your focus is to maximize customer value by driving adoption, strengthening executive relationships, and helping customers achieve measurable business outcomes.
More specifically, you will:- Build trusted relationships with enterprise customers and serve as their strategic advisor throughout the customer lifecycle.
- Drive product adoption and help customers achieve measurable business value from our AI-powered SaaS platform.
- Monitor customer health and customer satisfaction, engagement, and success metrics, proactively identifying opportunities and mitigating risks.
- Working closely with Sales, Professional Services, Product, and Support, you'll ensure customers realize the full potential of our AI-powered SaaS platform while identifying opportunities for long-term growth.
- Champion the voice of the customer by sharing insights, influencing improvements, and helping turn customers into long-term advocates.
The TeamThe Customer Success team consists of 10 passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success.
Who we are looking for:You are customer-obsessed and thrive in a cross-functional, international environment. You build trusted relationships with senior stakeholders and take pride in helping customers achieve meaningful business outcomes.
Additionally, you bring:
- 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role within a SaaS or enterprise software environment.
- A strong consultative mindset with the ability to translate customer goals into clear success plans and outcomes.
- Excellent communication and presentation skills, including experience engaging senior stakeholders.
- Strong project and stakeholder management skills across a portfolio of enterprise customers.
- Curiosity and analytical thinking-you're motivated to understand the "why" behind customer behavior and turn insights into action.
We OfferAt Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- We care about our colleague's work-life balance, and we offer flexibility through a hybrid work model. We offer "MindFUL" and MindFuel" days, which are global days off, learning days, volunteer days, and much more
- International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy
- Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
- We create our Software products and have a proven record of adding significant business value for our customers.
Interested? We invite candidates for interviews on a continuous basis, so please apply as soon as possible.
We value diverse perspectives and skills. Even if you don't meet every qualification listed in the ad, we encourage you to apply-what matters is your potential and unique skills. 
