Why Join Us:We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you'll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems, helping drive success at the forefront of generative AI-driven healthcare innovation.
The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies. This role will be responsible for building strong executive relationships with customers,, demonstrating ROI and impact of our solution, fostering cross-functional collaboration to maximize customer value, positioning customers for upsell and cross-sell opportunities, and turning customers into enthusiastic advocates.
What You'll Be Doing:- Serve as a trusted advisor to Rad AI's customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
- Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
- Hold Strategic Business Review meetings to secure renewals and generate growth opportunities
- Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams.
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
- Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products' value.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
Who We're Looking For:- Bachelor's degree or above.
- 3+ years of relevant customer success experience within a healthcare environment.
- Excellent people/relationship management, coaching, and communication skills with the ability to influence others.
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Ability to work in the Western time zone.
Nice To Haves:- Experience in a high-growth startup environment.
- Demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
- Previous experience as a radiology technologist is highly preferred.
Location- This role is open for hybrid work based in our San Francisco office, and also open to remote candidates in the United States.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care-making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn to stay up to date!
For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
- For roles based outside the US, your recruiter can share more details
