Customer Success Manager, Pricing and Reference Services

London Stock Exchange • $97K — $162K *

New York, NY 10025In-Person

Finance & Insurance

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

1+ years of experience in customer success or similar roles, preferably in SaaS and financial services.
Familiarity with data and technology solutions implementation and support.
Proven track record of building trust and achieving results with diverse stakeholders.
Strong ability to communicate technical and business concepts effectively to various audiences.
Familiarity with APIs and cloud technologies such as AWS, GCP, or Azure; coding skills in Python, SQL, JSON preferred.
Experience with CRM or dashboard platforms like Salesforce, Gainsight, or Tableau is a plus.
Excellent interpersonal skills with a focus on understanding customer needs and goals.

Responsibilities

Act as a subject matter expert for Pricing and Reference Data product offerings.
Serve as a trusted point of contact for customers throughout their lifecycle with LSEG.
Monitor customer health and understand their workflows, challenges, and opportunities.
Conduct business reviews with customers, sharing product updates and seeking to co-create value plans.
Engage and educate customers while leading thought discussions and addressing their concerns.
Identify expansion opportunities within the existing customer base to drive organic growth.
Collaborate with various internal teams to ensure customers achieve the best possible outcomes.

Benefits

Annual Wellness Allowance.
Paid time-off policies.
Comprehensive medical, dental, and vision insurance.
Flexible spending and health savings options.
401(K) Savings Plan with company match.
Basic life and disability insurance.
Emergency backup dependent care assistance.

Full Job Description

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Data & Feeds solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions for our Pricing and Reference Data clients. Learn more about Customer Success at LSEG.

What you'll do:

Act as a SME across LSEG our Pricing and Reference Data product suite (Reference data and pricing services | Data Analytics), keeping up with industry trends and competitive landscape.
Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).
KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.
Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements.
Own Customer Engagement: Educate, provide thought leadership, raise customer issues, and gather customer feedback.
Drive organic expansion within book of business; proactively identify lead generation opportunities.
Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).
Proactively identify risks and develop action plans to mitigate with partners.

Who you are:

1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.
Experience or knowledge of implementing and supporting data and/or technology solutions.
You have success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users.
You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.
Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.
CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau...) a plus.
Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions.
Natural curiosity to seek out information and learn new skills across business and technology disciplines.
You focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.
Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.
You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.
Solid project management, technical and problem-solving skills.
Ability to travel onsite when required

Career Stage:
Senior Associate

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $97,500 - $162,500.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

About London Stock Exchange

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