🌟 Customer Success Manager | United States | Remote

Join Pax8 as a Partner Success Manager in the United States and help our most strategic partners achieve measurable growth through the world's leading cloud marketplace.

🚀 Shape the Future of Partner Success

This is more than a customer success role. As a Partner Success Manager, you'll join a fast-growing department that is still defining what exceptional partner success looks like at scale. You'll work directly with some of our most valued Voyager Alliance members, helping them maximize their investment with Pax8 while influencing the evolution of our success strategy, processes, and partner experience. As Pax8 continues to innovate through AI-powered tools and intelligent marketplace experiences, you'll grow alongside technology that's transforming how businesses buy and manage cloud solutions.

🎯 What You'll Be Doing
🤝 Become a Trusted Strategic Advisor

• Build meaningful, long-lasting relationships with a portfolio of high-value partners.
• Understand partner goals and align Pax8 resources to help them achieve success.
• Serve as the primary point of contact and trusted voice throughout the partnership journey.

📈 Drive Adoption, Retention & Success

• Proactively identify opportunities to increase engagement and platform adoption.
• Partner with internal teams to reduce friction and create consistently positive experiences.
• Anticipate risks early and take action to improve partner outcomes.

🔍 Use Insights to Influence Action

• Monitor partner health, engagement trends, and success indicators.
• Translate data into strategic recommendations that improve partner experiences.
• Share insights that help shape future programs, processes, and business decisions.

🛠 Improve and Scale

• Identify recurring challenges and help design scalable solutions.
• Contribute to the growth of a rapidly evolving Partner Success organization.
• Champion partner feedback across the business to drive continuous improvement.

💡 The Impact You'll Make

Your work will directly influence partner satisfaction, loyalty, and long-term success. You'll help partners unlock greater value from Pax8 while contributing to a team that is shaping the future of partner success across the organization. Every relationship you build strengthens our marketplace and helps drive sustainable growth for both Pax8 and our partners.

• What Success Looks Like

We're looking for someone with:

• Proven experience building and nurturing strategic customer or partner relationships.
• Demonstrated success managing a high-volume portfolio of accounts.
• Strong commercial awareness and the ability to balance partner needs with business objectives.
• Extensive experience collaborating across multiple teams to solve complex challenges.
• A data-driven mindset with the ability to interpret trends and translate insights into action.
• Exceptional communication, stakeholder management, and problem-solving capabilities.
• Experience within cloud, software, technology, channel, managed services, or adjacent industries is highly valued.
• Understanding of the Managed Service Provider ecosystem is advantageous.
• Bachelor's degree or equivalent practical experience preferred.

🔒 Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

🌈 Everyone Is Welcome

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.

💰 Compensation & Benefits

Salary Range: $70,000 - $100,000 USD annually, depending on experience.

In addition, eligible team members may participate in:

• Company annual bonus program
• Equity/stock participation opportunities
• Comprehensive medical, dental and vision coverage
• Retirement savings benefits
• Generous paid time off and company holidays
• Learning and development programs
• LinkedIn Learning access
• Wellbeing initiatives and employee assistance resources
• Flexible remote working environment

📚 Grow Without Limits

There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.