We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products. What You'll Do • Serve as the primary point of contact for multiple customers across North America • Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team Act as the voice of the customer internally across product, engineering, and sales • Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems • Own customer utilization and long-term success of our robotic systems across all assigned accounts Who You Are • Experience working with manufacturing processes and production planning • Experience with working on process improvement and root cause analysis i.e. Lean six sigma • Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations • Comfortable communicating technical concepts to non-technical audiences • Capable of negotiating with internal and external stakeholders at the executive level • Customer-obsessed and deeply invested in delivering measurable value through products and services • Excited by the opportunity to grow a book of business using modern monetization and expansion strategies • Detail-oriented and able to operate effectively in a fast-paced, evolving environment • Motivated by the opportunity to make an immediate impact at a venture-backed startup • Passionate, collaborative, and energized by working closely with cross-functional teams Why You'll Love Working Here • Daily free lunch to keep you fueled and connected with the team • Flexible PTO so you can take the time you need, when you need it • Comprehensive medical, dental, and vision coverage • 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total) • 401(k) retirement plan through Empower • Generous employee referral bonuses-help us grow our team!