Customer Success Manager (New York)

Merkle Science

• $90K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Advanced English proficiency (C1 or above)
  • 4+ years of account management experience
  • Experience in crypto/blockchain (preferred but not required)
  • Background in compliance or finance (advantageous)
  • Proven sales record
  • Strong relationship and people management skills
  • Results-driven, creative problem solver with a proactive attitude

Responsibilities

  • Manage client accounts to ensure satisfaction and retention
  • Build and maintain strong client relationships
  • Identify upsell opportunities to drive sales growth
  • Collaborate with teams to address client challenges
  • Respond effectively to changing requirements and issues
  • Analyze market trends to inform account strategies
  • Contribute to team-building and mental health initiatives

Benefits

  • Comprehensive health insurance
  • Flexible time off to promote work/life balance
  • Learning and development opportunities
  • Regular team-building sessions
  • Focus on mental health discussions
  • Industry-leading compensation and generous equity
  • Career growth opportunities in a rapidly expanding company
Full Job Description
🙋What You Should Have
• Advanced level of English (C1 or above)
• At least 4+ years of prior account management experience.
• Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!
• Previous compliance/finance experience also a big plus.
• Proven sales track record.
• Exceptionally strong relationship and people management capabilities.
• A creative problem solver, results driven and self-motivated.
• Possesses a resilient personality, proactive and reacts well under pressure.
• Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.

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