Your Journey to Success:As our Senior Project Manager / Customer Success Manager, you'll own the end-to-end client experience for a portfolio of 20-30 MFour Data Research accounts - you're the person your clients count on from project kickoff through delivery and renewal. Three things define success here: keeping clients informed and confident through clear, proactive communication; making your client the hero of their own story by putting DANI™ in MFour Studio™ to work for them; and coordinating our internal teams - panel/sample, data science, and product - so every project lands on time, on budget, and on spec. This is a hybrid role based out of our Irvine, CA office, reporting to the VP and Manager of Customer Success.
Your Mission:- Own day-to-day client management at both the account and project level for a portfolio of 20-30 MFour Data Research accounts.
- Coordinate cross-functionally with panel/sample operations, research, and product teams to keep every project on time, on budget, and on spec.
- Guide clients through the SaaS/DaaS customer journey, driving adoption and consumption of MFour Studio™ and DANI™.
- Identify and help close upsell and expansion opportunities inside existing accounts - additional data products, new SaaS/DaaS features and services.
- Build new client relationships and strengthen existing ones by presenting data-driven insights that make your clients look good to their stakeholders.
What Sets You Apart - 3-5 years in quantitative research, preferably supplier-side (research firm, panel company, or insights platform).
- 3-5 years working with large data sets, plus hands-on experience designing questionnaires and analysis reports.
- Proven experience managing and communicating with multiple external clients at the same time.
- Excellent written and oral communication skills, including presenting data-driven insights directly to clients.
- Completed Bachelor's degree or higher, with strong MS Office proficiency.
Preferred Skills:- An AI-first mentality - you're already using AI tools and LLMs to speed up analysis and client deliverables.
- Experience with SaaS/DaaS customer journey management and user consumption strategy.
- The intangibles: sharp attention to detail, comfort multitasking against deadlines, and the kind of follow-through that keeps clients coming back.
In return for your dedication, we offer:- Salary
- Health benefits
- Top-tier health benefits include; medical, dental, vision, LTD, and life insurance
- Mental health benefits
- Additional benefits
- Unlimited PTO
- Fully equipped gym on-site
- Open space concept & team-focused atmosphere
- Company-wide celebrations
- Team bonding events and happy hours
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