Customer Success Manager III

Hewlett Packard Enterprise Development LP • $92K — $187K *
Fall River Mills, CA 96028In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in customer success or related field
  • Strong understanding of digital transformation processes
  • Proven track record in increasing customer adoption and engagement
  • Ability to manage post-sales relationships effectively
  • Excellent communication and interpersonal skills
  • Experience with HPE's portfolio desirable
  • Problem-solving skills with the capacity to lead projects or teams

Responsibilities

  • Guide customers through their digital transformation journey with HPE
  • Maximize customer consumption of HPE solutions for better outcomes
  • Engage with customers to ensure enjoyable experiences from onboarding to adoption
  • Identify upselling opportunities and drive business value for customers
  • Act as a liaison between customers and HPE account teams
  • Support customers in achieving their business objectives and key results
  • Deliver insights and recommendations based on customer feedback and industry trends

Benefits

  • Remote work flexibility
  • Access to comprehensive employee benefits
  • Opportunities for professional development and growth
  • Incentive-based compensation potential
  • Supportive team environment focused on customer success
Full Job Description
Customer Success Manager III

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Job Description:

We are seeking a Customer Success Manager III to support our customers and business operations in the California area.

Job Family Definition:

The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey. Partners with HPE account team's strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.

The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.

Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.

Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job:
Services
Job Level:
Specialist

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 92,700 - 187,500 in California
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

About Hewlett Packard Enterprise Development LP

Hewlett Packard Enterprise Development LP Careers

Joining Hewlett Packard Enterprise Development LP presents an unparalleled opportunity to advance a career in technology alongside some of the industry's most innovative minds. Hewlett Packard Enterprise Development LP stands as a beacon of innovation, leadership, and professional growth, offering a plethora of job opportunities that cater to a diverse range of skills and experiences.

Explore Career Opportunities

Hewlett Packard Enterprise Development LP is actively hiring, seeking passionate, creative, and solution-driven team players. Explore open positions that align with your skills and interests in areas ranging from engineering to marketing, and sales to IT. Each position at Hewlett Packard Enterprise Development LP not only boosts professional growth but also contributes to the company's culture of innovation and leadership.

Internship Programs

Kickstart your career with Hewlett Packard Enterprise Development LP’s internship programs. These opportunities allow interns to work on real projects, gaining hands-on experience and insights into the company's operations. Internships are a gateway to full-time employment, offering invaluable networking opportunities and a chance to build a professional resume.

Employee Benefits and Culture

Hewlett Packard Enterprise Development LP is committed to fostering a workplace where diversity and inclusion are integral to the company culture. Employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans and flexible working conditions, the company ensures that team members have what they need to succeed.

Professional Development and Growth

The commitment to employee growth is evident through comprehensive training and development programs that encourage continuous learning and career advancement. Leadership development and diversity training are pillars of the company's strategy, ensuring that all team members have the opportunity to lead and innovate.

Networking and Innovation

At Hewett Packard Enterprise Development LP, networking goes hand in hand with innovation. Employees are encouraged to connect with colleagues and leaders through various professional networks and company-sponsored events. This culture of collaboration drives the development of groundbreaking solutions and services, reinforcing the company's position at the forefront of the technology sector.

Join the Hewlett Packard Enterprise Development LP Team

Search for job opportunities that match your skills and interests. Hewlett Packard Enterprise Development LP looks for individuals eager to drive innovation and lead in the digital era. Prepare your resume, hone your interview skills, and get ready to join a team that values growth and leadership.

Stay Connected with Hewlett Packard Enterprise Development LP Careers

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Hewlett Packard Enterprise Development LP.

Sign Up for Job Alerts

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Hewlett Packard Enterprise Development LP.
Learn more about Hewlett Packard Enterprise Development LP
Industry
Enterprise Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Hewlett Packard Enterprise Development LP

More Information Technology Jobs

Find similar Customer Success Manager III jobs:

NationwideFall River Mills, CA