Global Payments

Customer Success Manager

Global Payments • $70K — $95K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years in sales, account management, or customer success roles
  • Strong ability to build relationships and negotiate effectively
  • Excellent verbal and written communication skills
  • Strong business acumen with analytical problem-solving skills
  • Postsecondary education in Business, Sales, Marketing, or relevant experience

Responsibilities

  • Drive revenue growth by expanding solution adoption among merchants
  • Enhance client retention by proactively managing relationships and resolving issues
  • Provide consultative expertise to optimize merchants' payment solutions
  • Take ownership of complex customer issues to ensure satisfaction
  • Support merchants in adopting payment technologies that improve efficiencies

Benefits

  • Inclusive and dynamic team environment
  • Opportunities for career growth and learning
  • Work alongside top industry professionals
  • Collaborative culture that values decision-making empowerment
  • Employee support in developing client-focused solutions
Full Job Description
Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Customer Success Manager to join our ever-evolving Small & Medium Enterprise Team and help shape the future of global commerce. In this role, you'll help businesses unlock greater value from their payment solutions while driving growth, retention and long-term success across a portfolio of merchant partners. By combining relationship management, commercial insight and customer advocacy, you'll directly influence customer loyalty, revenue growth and the adoption of innovative payment technologies. Working alongside a high-performing team, you'll have the opportunity to make a measurable impact on client outcomes, strengthen business performance and support Global Payments' mission to deliver seamless, customer-focused solutions that power commerce around the world.

What you'll own
  • Drive revenue growth across your merchant portfolio by identifying opportunities to expand solution adoption, increase client value and contribute to sustainable business growth through strategic upselling and cross-selling.
  • Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges and building trusted partnerships that improve satisfaction and reduce attrition.
  • Influence merchant success through consultative expertise by delivering insights and recommendations that help clients optimize payment solutions, improve efficiency and achieve their business goals.
  • Champion exceptional customer outcomes by taking ownership of complex issues, accelerating resolution and creating seamless experiences that build confidence in Global Payments as a trusted partner.
  • Expand the impact of payment technologies and services by helping merchants adopt solutions that drive operational improvements, support growth and create long-term value for their businesses.


What you'll bring
  • Experience in sales, account management, customer success or a related client-facing role, with a track record of achieving growth and retention outcomes.
  • Strong relationship-building and negotiation skills, with the ability to influence decisions and create value for clients.
  • Excellent verbal and written communication skills, with the confidence to engage customers professionally across multiple channels.
  • Strong business acumen, analytical thinking and problem-solving capabilities that enable effective decision-making and customer-focused solutions.
  • Postsecondary education in Business, Sales, Marketing or a related discipline, or equivalent relevant experience.


It's a bonus if you have
  • Experience within the payments, financial services or technology industry.
  • Bilingual communication skills in English and French.
  • Proven success managing a portfolio of small and medium-sized business clients while balancing growth, retention and service excellence.


About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-Hybrid

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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