Job Description:

Customer Success Manager 64AI 65Powered Legal Technology

We 27re looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq 27s AI 65enabled legal technology platforms, including Epiq AI, Epiq Discover, and Epiq Assist.

This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real 27world results.

You 27ll be the primary point of contact for your customers 64 guiding onboarding, training users, introducing new features, and helping clients get long 27term value from Epiq 27s platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.

What You 27ll Be Doing

• Own relationships with a portfolio of customers using Epiq 27s SaaS products
• Help customers onboard, adopt, and expand their use of AI 27driven legal technology
• Train and support end users on new features and workflows
• Communicate product updates, release notes, and best practices
• Partner closely with Sales, Product, and Operations teams
• Provide customer feedback that helps shape future product improvements

This Role Is a Great Fit If You:

• Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment
• Enjoy teaching users and simplifying complex technology
• Are comfortable working with different types of stakeholders - from daily users to executive decision 27makers
• Thrive in environments where processes are evolving and growing
• Have strong communication skills and a customer 27first mindset

Why Join Epiq

• Work on cutting 27edge, AI 27enabled legal technology
• High visibility with customers and internal teams
• Opportunity to help shape how customer success scales
• Meaningful impact on how clients use and benefit from the platform.

#LI-KS1 #LI-Remote

The Compensation range for this role is 95,000 to 125,500 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

• Location-based market rate 27for the role

• Your abilities 27in relation to the job specification

• Performance 27during screening and interview

• Pay parity 27with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq 27s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback