ABOUT THE ROLEWe are hiring a Customer Success Manager to own the post-sale customer journey for our Employee Benefits segment. You will report to the Head of Customer Success and work closely with the Chief Revenue Officer, partnering with customers from onboarding through renewal and expansion.
This is a high-impact role for someone who understands the Employee Benefits ecosystem and enjoys building in a fast-moving environment. You will work directly with brokers, agency leaders, and account teams to drive adoption, deepen relationships, and help shape how we scale customer success for this part of the business. If you are energized by ownership, close customer partnership, and helping define the playbook as a company grows, you will likely thrive in this role.
WHAT YOU'LL DO- Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption.
- Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies.
- Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health.
- Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business.
- Translate customer feedback into actionable product insights that help inform roadmap prioritization.
- Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business.
