This is an active, open, full-time role.
Role Overview
As aCustomer Success Managerat Cira Apps, you'll be the trusted guide for our customers, ensuring they unlock the full potential of our solutions while achieving their own goals. This role combines strategic thinking, problem-solving, and a customer-first mindset to deliver exceptional experiences and drive mutual success.
What You'll Do
As aCustomer Success Manager, you'll play a vital role in our customers' journey.
Here's how you'll make an impact:
- Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
- Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
- Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
- Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
- Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
- Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
- Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
- Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
- Use data driven insights to clearly articulate ROI and business impact to customer stakeholders
What you'll bring
We're looking for someone who thrives on creating meaningful connections and delivering value.Here's what makes you a great fit:
- Bachelor's degree preferred or equivalent work experience
- Proven experience in a Customer Success Manager, Account Management, or related role. SaaS experience preferred
- Customer focused mindset with a strong commitment to delivering measurable outcomes
- Experience engaging multiple stakeholders and decision makers
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent time management and prioritization skills
- Problem solving mindset with strong ownership and attention to detail
- Experience using CRM tools such as Salesforce
- Working knowledge of Microsoft 365
- Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations
- Proactive and self directed, with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence
- Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships
Bonus points if you're bilingual and can support our diverse customer base
At Cira Apps, our mission is to simplify and streamline the way businesses manage contacts. As part of our team, you'll work in a supportive, innovative environment where your contributions make a real impact. We value collaboration, creativity, and the unique perspectives our team members bring.
