Strong project leadership, particularly with complex projects
Exceptional communication, listening, and negotiation skills
Adaptable, solution-oriented, and empathetic demeanour
Willingness to learn and innovate
Based in Chicago
French fluency is a bonus
Responsibilities
Implement and onboard new customers
Help clients optimize their use of Teamtailor
Serve as a strategic advisor aligned with clients' goals
Proactively manage contract renewals
Cultivate strong client relationships
Identify growth opportunities through upselling and cross-selling
Monitor customer accounts for churn risks
Analyze customer feedback for internal reporting
Collaborate on improving customer satisfaction processes
Benefits
Manage your own customer base
Significant professional development opportunities
Work with top-tier industry products
Fixed salary with commission structure
Join a diverse, multicultural team
Full Job Description
That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Chicago. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our USA and Canada clients 64c
Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia .
Your key responsibilities will be to:
Implement and onboard new customers.
Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
Work as a strategic advisor & goal-oriented for our customers.
Work proactively with renewals.
Build strong relationships. 91d
Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. 4b0
Track customers' accounts to identify churn risk and work actively to prevent that risk
Collect and analyze customers' feedback and present it internally
Together, develop and improve ways of working with customer satisfaction.
As a Customer Success Manager at Teamtailor, you will be offered:
Responsibility for your own customer base
Incredible development opportunities
The opportunity to work with the market's best product
Fixed salary with commission benefits
Be part of a great multicultural team.
Is this you?
4+ Years of Customer Success Experience 977
Experience in SaaS
Experience in HR or Recruiting
Experience in project leading, especially complex projects
Communication, listening, collaboration, adaptability, empathy, and negotiation skills
Engaged, creative, and solution-oriented
Have the mindset willing to learn and try new things
Ability to adapt to a fast-paced environment and rapidly changing market
Based in Chicago
Extra plus for French fluency
We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!
Department Customer Success Role Customer Success Manager Locations Chicago Remote status Hybrid
