We are seeking an Customer Success Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of enterprise companies daily to help them best use Brellium. This role might be for you if: You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You're enthusiastic about joining a small, energetic team in the heart of New York City. You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people's lives. What You'll Do As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include: Account Management & Growth: • Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities • Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement • Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives Cross-Functional Leadership: • Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities • Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories What We're Looking For • 3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience • Experience developing relationships with C-suite stakeholders • Strong customer-facing and presentation skills • Positive attitude, empathy, and high energy • Enthusiasm for customer success & excellence in the product space • Extreme sense of ownership • Live in NYC, or can move within the next 30 days. We value in-person collaboration and work 4 days a week from our office space. Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience. Bonus points: • Proven experience in software product development • Healthcare technology sales or account management experience • Prior coding or software development experience • Hubspot (CRM) experience Compensation: • $120,000 - $160,000 on-target earnings We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: • 401(k) Retirement Savings Plan • Equity Compensation • Dinner Provided via DoorDash & stocked kitchen for NY employees • Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family • HSA / FSA • 11 paid holidays each year • Unlimited PTO • Training and professional development • Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)