WHY BOX NEEDS YOUOur Customer Success team powers long-term customer value and growth across the West region. We're hiring Customer Success Managers based in San Francisco or Redwood City to own a book of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. You'll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box.
In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You'll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion.
WHAT YOU'LL DOWe are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- Own a book of West region SMB accounts and build trusted partnerships that drive adoption, renewal, and growth.
- Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
- Maintain operational rigor across systems-forecast renewals, track health, and prioritize actions based on signals.
- Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
- Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
- Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
- Surface insights from your portfolio to influence territory planning and process improvements.
- Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.
WHO YOU ARE- 2+ years of customer success, account management, or related client-facing experience managing a book of business.
- Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
- Strong relationship management and communication skills; comfortable leading demos and executive conversations.
- Operationally rigorous with experience navigating business systems for forecasting and health tracking.
- Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
- Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts.
- Hybrid: Based in San Francisco or Redwood City with 3 days/week in-office; travel within the West region as needed.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
