1st Shift, Monday - Friday, 8:00am - 4:30pm, Hybrid with two days in office in Everett, WA We are looking for a dedicated professional with experience managing account relationships that achieve positive results. As the Customer Success Manager, you will be the critical link between GXO and its customers and carriers. You will support the day-to-day account relationship activities that can range from tactical to strategic to ensure positive outcomes for both GXO and our customers. We'll count on your positive attitude and professionalism to foster a strong and successful client relationship. If you're ready to take your career to the next level, we have the opportunity for you to grow! Pay, benefits and more. The annual salary range for this role is $67,337- $101,006. GXO, in good faith, believes this is the range of compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Washington. This rate may be modified in the future. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees. You can apply for this role by clicking on the Apply now button at the bottom of this posting (or through the Employee Job Hub if you are a current GXO employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. What you'll do on a typical day: - Handle relationships with domestic and international customers - Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate - Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams - Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks - Audit QMS documents - Participate in managing quality systems and continuously improving processes within the facility - Contribute to quarterly business reviews and presentations What you need to succeed at GXO: At a minimum, you'll need: - Bachelor's degree in related field or equivalent related work or military experience - 1 year of experience in supply chain management - Advanced to expert skills with Microsoft Office (Excel) - Government program requirements and federal law require U.S. person status It'd be great if you also have: - 3 years of experience in manufacturing planning - Experience with multiple ERP and MRP systems (Oracle/SAP preferred) - Experience working in an aerospace environment - Solid problem-solving skills The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.