Your role at Baxter
As the Customer Success Manager, you will serve as the strategic partner and primary relationship owner for assigned customers—guiding them from post‑implementation through ongoing adoption, optimization, and future growth. You will listen deeply to understand customer needs, identify root causes, drive internal and external process improvements, and collaborate across divisions to elevate the customer experience throughout the lifecycle. Your work will directly influence customer satisfaction, NPS, service contract attachment, product utilization, and long‑term loyalty, ultimately creating reference‑ready advocates for Baxter’s solutions.
This role requires a proactive, analytical, and relationship‑driven leader who can communicate with clarity, navigate ambiguity, and coordinate cross‑functional teams to deliver meaningful outcomes. You will play a critical role in shaping customer success practices, mentoring service leaders, and ensuring customers realize the full value of their investment.
We are ideally seeking candidates based in North or South Carolina, but are open to East Coast–based candidates across the U.S.
This role requires the ability to travel up to 50%, including both planned and unplanned customer needs.
What you’ll be doing
Owning customer relationshipsby driving adoption, retention, satisfaction, and long‑term value across assigned accounts
Building trusted advisor partnershipswith customer stakeholders and guiding them toward full utilization of Baxter solutions
Preparing customers for advocacythrough ongoing engagement, value realization, and strategic communication
Coordinating cross‑functional issue resolutionto ensure timely, effective outcomes and a seamless customer experience
Leading customer relationship initiativesincluding success planning, business reviews, and proactive health checks
Managing escalations and communicationwhile keeping sales and internal stakeholders aligned and informed
Educating customers on new featuresby initiating upgrades, reviewing release notes, and coordinating training
Capturing the voice of the customerto drive continuous improvement and inform future service offerings
What you’ll bring
A bachelor’s degreein business, healthcare, IT, management, or a related field
5+ years of experiencein business, customer relationship management, sales, or service roles preferred
A proactive, detail‑oriented mindsetwith strong critical‑thinking and problem‑solving skills
Leadership presence and integritywith the ability to lead communications, meetings, and customer‑facing initiatives
Strong analytical and communication skillsto simplify complex issues and present them clearly
Exceptional customer service orientationwith strong interpersonal and documentation capabilities
Ability to travel up to 50%for planned and unplanned customer needs
A commitment to Baxter’s valuesof Passion, Respect, Integrity, and Innovation
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $104,000 to $143,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site:
