The RoleThis is not a maintenance role. This is a
build-and-win role.
We9re hiring a Customer Success Engineer to cover pre- and post-sales support with the goal to help customers maximize their value from the Trustero platform.
We9re looking for someone who likes to solve problems, who is passionate about AI technology and how it helps improve GRC functions for various types of customers.
What You9ll Own- Pre-sales: Organizing demos, preparing Proof-of-Concept (POC), supporting sales calls, consulting on AI GRC best practices, helping the customer understand how to best use and integrate Trustero
- Post-sales: Onboarding customers, shortening their path-to-value, advising on GRC architecture and engineering challenges, identifying and solving/organizing solving of customer problems, proposing product features
- Operations: Streamlining CS operations, reporting, and planning. Creating and managing CS content
What Winning Looks Like- Prospects and customer happiness are the most important KPI.
- Foster relationships with customers - Understanding their GRC function, challenges, and goals and how to use Trustero technology to achieve them.
- Not only problem solving but also problem anticipation. Innovative combination of technical, process, and people approaches.
- Deep knowledge and understanding of the customer portfolio. Feeding ideas to Product and Engineering.
- Effective and Efficient.
What We9re Looking For- Deep knowledge and understanding of the GRC function
- Experience with implementing GRC tools
- Popular frameworks - SOC2, ISO27001, NIST - how to implement and operate them in an enterprise environment
- Policies and controls design, implementation, and testing
- Risk and Compliance management (bonus point: experience outside of CyberSecurity)
- Prompt engineering, using AI agents to automate tasks
- Navigating complex customer problems, tracking to resolution
- Designing solutions to GRC problems
- Feeding design requirements to Product and Engineering
- Strong professional who understands the value of the greater team
- Managing portfolio of customers, building relationships, running Quarterly Business Reviews (QBR)
- Building CS processes, dashboards, and reports
- Creating and managing support pages, How-To videos, best practices
Non-Negotiables- Prior direct experience with GRC tools and GRC function
- Problem solving
- Experience working AI - prompt engineering
- Innovative mindset - thinking outside of the box
- Relationship building
Why This Role- Real upside: cash compensation + meaningful equity
- Real impact: you will shape how we develop our CS function in an AI-first environment
- Real growth: working with cutting edge AI technologies to meaningfully improve the GRC profession
