Arrow Electronics

Customer Success Content & Enablement Manager

Arrow Electronics$87K — $137K *
US-Anywhere
+ 19 other locationsRemote
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in customer success, technical writing, or project management
  • Proficiency in HubSpot, Zendesk, Pendo (preferred), and Salesforce
  • In-depth knowledge of the electronics supply chain industry and SaaS experience
  • Green Belt and PMP certifications required
  • Strong independent problem-solving skills with minimal supervision
  • Ability to mentor and provide guidance to junior staff

Responsibilities

  • Lead complex cross-functional projects and manage timelines
  • Facilitate project calls, assign work, and coordinate team outcomes
  • Conduct stakeholder management sessions to communicate potential issues
  • Create process documents related to projects
  • Train new and existing employees on project policies and procedures
  • Shorten customer time-to-value through effective training and content management
  • Build a library of customer success stories to showcase ROI

Benefits

  • Medical, Dental, Vision Insurance
  • 401k with Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) options
  • Paid Time Off including sick leave, holidays, and vacation
  • Tuition Reimbursement
  • Growth Opportunities available
  • Additional employee perks and benefits
Full Job Description
Position:
Customer Success Content & Enablement Manager
Job Description:

Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales team, and showcases customer ROI. Your goal is to shorten the customer's "time-to-value" while building a library of powerful customer success stories.

This role will project manage the content ecosystem and prepare documents related to that ecosystem. They will also be responsible for sales training (enablement) on how to prove ROI and set customers up for success.

What You'll Be Doing:
  • Leading complex cross functional.
  • Leads project calls, assigns work and manages project to timeline and outcomes.
  • Stakeholder management-Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication.
  • Creation of project related process documents.
  • Assist in training new and existing employees with regard to policies and procedures related to project outcomes.
  • Green Belt Certified.
  • PMP Certified.


What We Are Looking For:
  • Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
  • Requires 3-5 years of experience in content creation and project management.
  • Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS.
  • Solves complex problems; takes a new perspective using existing solutions
  • Works independently; receives minimal guidance
  • Acts as a resource for colleagues with less experience
  • Represents the level at which career may stabilize for many years or even until retirement
  • Contributes to process improvements
  • Typically resolves problems using existing solutions
  • Provides informal guidance to junior staff
  • Works with minimal guidance


Work Arrangement:
  • Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
  • Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership.


Education/Experience:
  • Typically requires 5-7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.


What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off (including sick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • And more!

#LI-LH1

Annual Hiring Range/Hourly Rate:

$87,900.00 - $137,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Denver, Colorado (Panorama Arrow Building)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.
Time Type:
Full time
Job Category:
Business Support

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ

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