JP Morgan Chase & Co.

Customer Success Associate - Chief Data & Analytics Office Client Engagement

JP Morgan Chase & Co. • $70K — $95K *
New York, NY 10172In-Person
Enterprise Technology
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 2+ years in customer success or a relevant field
  • Strong verbal and written communication skills
  • Comfortable with technology and eager to learn
  • Demonstrated analytical and critical thinking skills
  • Client-focused with a professional and empathetic approach
  • Ability to simplify complex technical topics for non-technical users
  • Familiarity with data and platform concepts like datasets and governance
  • Experience managing inquiries through a ticketing system
  • Hands-on troubleshooting skills for user challenges
  • Proficient in creating user documentation and guides
  • Strong organizational skills for prioritizing tasks and meeting service levels.

Responsibilities

  • Execute product adoption, expansion, and retention activities
  • Participate in account meetings and maintain thorough records
  • Investigate and resolve customer issues efficiently
  • Track and analyze key metrics for customer success
  • Serve as the first support contact for the Data & AI Platform
  • Build understanding of platform capabilities to expedite client queries
  • Provide tailored guidance for users of varying skill levels
  • Troubleshoot setup and integration issues in collaboration with technical teams
  • Document incidents and manage cross-team escalations
  • Create and maintain user support content like FAQs and guides
  • Host training sessions to improve user proficiency.

Benefits

  • Opportunity to work with a diverse team
  • Continuous skill growth and development
  • Access to cutting-edge Data & AI platforms
  • Engagement with cross-functional partners
  • Focus on customer experience and satisfaction
Full Job Description
Job Description

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As a Customer Success Associate in Chief Data & Analytics Office Client Engagement Team, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. You support customers and colleagues in their journey toward achieving desired outcomes on JPMorganChase's firmwide Data & AI Platform. You help users of all experience levels-from business analysts to data scientists and engineers-discover, access, and responsibly use the platform's data, AI, and governance capabilities. As a primary point of contact for inquiries and issues, you provide clear guidance, resolve problems efficiently, and drive adoption of self-service tools. You work closely with the Customer Success team and cross-functional partners (including Product, Engineering, and SRE) to ensure a seamless customer experience while building the skills you need to grow within your role.

Job responsibilities

  • Helps execute product adoption, expansion, and retention activities to support a healthy customer base
  • Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
  • Investigates and resolves customer issues in a timely and efficient manner
  • Tracks and analyzes key metrics to measure customer success
  • Serves as the first line of support for the firmwide Data & AI Platform, triaging and resolving user inquiries.
  • Builds a comprehensive understanding of capabilities offered by the platform (data, AI, and governance) to manage client queries quickly and efficiently.
  • Provides tailored guidance for users at varying skill levels; translates requirements into clear next steps and recommended paths.
  • Troubleshoots common setup and integration issues in collaboration with Product, Engineering, and SRE.
  • Identifies, documents, and resolves incidents; coordinates cross-team escalations; provides timely user updates; contributes to post-incident reviews and preventive actions.
  • Creates and maintains knowledge base articles, quick-start guides, FAQs, and how-to content to reduce friction and increase self-service.
  • Hosts office hours, clinics, and short training sessions to improve user proficiency and adoption.


Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in customer success or a relevant domain area
  • Strong verbal and written communication skills
  • Comfortable using technology with a willingness to learn new technological skills, programs, and tools
  • Demonstrated analytical skills and critical thinking ability
  • Client-obsessed service mindset with professionalism, empathy, and strong follow-through.
  • Ability to translate complex, technical topics into simple, actionable steps for non-technical audiences.
  • Working knowledge of data and platform concepts (e.g., datasets, access/permissions, metadata, and governance).
  • Experience triaging requests/issues and managing work through a queue, ticketing system, or similar workflow.
  • Hands-on troubleshooting skills for common user setup, access, and integration challenges; knows when and how to escalate.
  • Ability to create clear documentation, FAQs, and how-to guides to enable user self-service.
  • Operational rigor and organization skills to prioritize effectively, meet SLAs, and use KPIs/OKRs to drive continuous improvement.


Preferred qualifications, capabilities, and skills
  • Experience supporting enterprise data/AI platforms, analytics tools, or internal developer platforms.
  • Familiarity with data governance practices and tooling (e.g., data cataloging, access workflows, policy controls).
  • Basic SQL proficiency and comfort validating data or diagnosing issues using queries where applicable.
  • Experience with incident management, post-incident reviews, and preventive action tracking (e.g., ITIL-aligned practices).
  • Familiarity with APIs and integrations and common root causes of connectivity/authentication issues.


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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