Rubrik

Customer Strategy, Office of CEO

Rubrik • $140K — $190K *
Palo Alto, CA 94303In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of professional experience, including time in Rubrik sales team
  • Demonstrated track record of professional success

Responsibilities

  • Liaise between Worldwide Sales and the Office of the CEO to build relationships with senior sales leadership and the CRO
  • Identify key deals for CEO engagement and report summarizing activity for the CEO
  • Travel with the CEO for customer engagements and translate feedback into strategic insights
  • Serve as primary contact for customers, advocating on their behalf within the Office of the CEO
  • Collaborate with Post-Sales, G&A, and Engineering to devise solutions for customer challenges
  • Based at HQ with extensive travel required
  • Minimum two-year commitment to the role

Benefits

  • Eligibility for bonus potential
  • Access to equity options
  • Comprehensive benefits package
Full Job Description
Customer Strategy, Office of CEO
Responsibilities
  • Serve as liaison between Worldwide Sales and the Office of the CEO.Requires the ability to build strong relationships with CRO, senior sales leadership, and AEs. Reports to the Chief Strategy Officer.
  • Identify and monitor key deals for CEO engagement, including regular reporting to summarize deal activity for the CEO. Gather, analyze, and synthesize insights to surface trends, opportunities, and areas for improvement. Partner with sales teams to build actionable CEO-engagement plans.
  • Travel with the CEO to customer engagements as needed. Translate customer interactions and feedback into insights and recommendations that shape sales campaign strategy.
  • Act as primary point of contact and advocate for prospects and customers on behalf of the Office of the CEO. For example, partner with Marketing and Transformation on customer-facing initiatives (user conferences, CXO events) that require CEO engagement.
  • Partner with Post-Sales, G&A, and Engineering to build actionable plans for solving customer business challenges, and to anticipate and prevent potential customer concerns or crises before they escalate. Deliver customer insights on product capability gaps/requirements from CEO engagements to R&D.
  • Based at HQ, with extensive travel.
  • Minimum two-year commitment to the role.
Requirements
  • 5+ years of professional experience, with time spent in Rubrik sales team
  • Demonstrated track record of professional success
Core Competencies
  • Confidentiality: Absolute discretion and integrity in handling sensitive information (CEO, company, customer matters).
  • Self-Starter, Forward Thinking, Context-Switching: Action-oriented and data-driven, with the foresight to anticipate CEO and customer needs before they create friction. Requires juggling multiple accounts and shifting CEO priorities without dropping threads.
  • High EQ and Influence: Able to influence up, down, and across teams - building trust and value while firmly holding boundaries, deadlines, and preparation standards.
  • Strategic Acumen and Business Intuition: Quickly grasps complex enterprise deals, account dynamics, and the political nuances within customer organizations.
  • Strong Communicator: Exceptional written and verbal skills; able to distill complex information into succinct, high-impact communications.
  • Attention to Detail and Execution: Tracks complex communication threads across channels to ensure prompt follow-up, clear ownership, and swift action. Connects quantitative metrics with qualitative signals to sharpen decision-making.

Grace Under Pressure: Ability to stay level-headed, navigate incomplete information, and make decisions without sacrificing quality when a customer or CEO/C-level ask escalates quickly. AI-Savvy: Fluency with AI tools and generative workflows to amplify work productivity.

LI AC-2

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

US Pay Range

$140,200-$190,000 USD

About Rubrik

Rubrik is a cloud data management company based in Palo Alto, California. The company offers a suite of software that provides backup and recovery, cloud migration, disaster recovery, and data governance services. Rubrik's software is designed to work across multiple cloud platforms and on-premises data centers. The company was founded in 2014 by Bipul Sinha, Arvind Jain, Soham Mazumdar, and Arvind Nithrakashyap. Rubrik has raised over $553 million in funding and is valued at over $3 billion.
Learn more about Rubrik
Size
2,000 employees
Industry
Information Technology
Founded
2014
* Ladders Estimates

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