POSITION SUMMARY EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond. The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion.
This is a remote position offering the opportunity to create meaningful impact in a dynamic, fast-paced fintech environment. The US base salary range for this full-time position is $86,000-$106,000, plus equity and benefits. Our salary ranges are determined by role, level, and location.
WHAT YOU'LL DO - Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.
- Configure the EarnIn Payroll platform to meet each bureau's specific business rules, workflows, and client requirements.
- Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy.
- Deliver training programs and documentation for bureau administrators and end users.
- Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization.
- Own project plans, timelines, and status communication across internal teams and bureau stakeholders.
- Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution.
- Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation.
- Conduct post-go-live support and health checks to ensure a smooth transition to the Support team.
- Maintain detailed, accurate implementation documentation for every account.
- Create and contribute to onboarding processes, documentation and ongoing customer operations
WHAT WE'RE LOOKING FOR- 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.
- Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
- Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.).
- Experience with payroll data migration, including data mapping and validation.
- Excellent project management skills, with the ability to manage multiple concurrent implementations.
- Highly detail-oriented with strong analytical and problem-solving skills.
- Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders.
- Ability to work cross-functionally with Product, Engineering, and Customer Success teams.
- Payroll or HR certification or equivalent professional credential preferred.
- Experience with payroll bureau, PEO, or multi-client payroll service business models preferred.
- Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred.
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A Note on AI in the Hiring Process: EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that generate summaries or notes for interviewers, review resumes, assist with scheduling, or help identify themes across candidate responses and profiles for a given role. Final hiring decisions are made by human interviewers and hiring managers. If you have any concerns about the use of AI in our hiring process, please connect with your recruiter. With your consent, EarnIn may use AI tools to help transcribe or summarize interviews. Recordings are treated as confidential candidate data and are accessible only to authorized hiring personnel. Declining to be recorded will not negatively affect your candidacy or evaluation.
