*Team*LumApps is seeking a dynamic Customer Solutions Engineer to join our team in the US. This role is preferably based in Austin, TX, but can be based remotely anywhere in the United States for the right candidate. As a Customer Solutions Engineer, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of LumApps, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success. With a passion for developing solutions, you thrive in addressing complex technical challenges and creating meaningful, scalable integrations that meet customers' evolving needs. You are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales, product management, and engineering to solve challenges and deliver seamless technical solutions. The ideal candidate possesses a strong technical aptitude, particularly in integration development, combined with excellent customer communication skills and a collaborative mindset. You identify with our values, excel in problem-solving, and are passionate about continuous improvement in delivering innovative solutions.
*Missions*- Develop an in-depth understanding of LumApps's product technologies and underlying architectures
- Lead technical onboarding and training sessions during customer onboarding (either LumApps-led or partner-led), with a strong focus on configuring and customizing integrations, potentially using Workato (our iPaaS platform)
- Lead data migration sessions (from Legacy systems to LumApps) during customer onboarding.
- Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
- Lead discovery sessions of client business objectives and technical environments, and develop technical solutions with a focus on building and enhancing integrations that drive value for customers, by connecting our Products with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
- Help customers connect their BI tools to our datalake Support customers' and partners' technical problems by troubleshooting, reproducing, determining the root cause, and providing workarounds when possible
- Contribute to technical knowledge-sharing by developing training materials and collaborating on internal and external documentation of product features, methodology, and processes
- Serve as the trusted technical advisor for assigned enterprise clients to ensure satisfaction and retention, and co-lead regular business reviews with CSMs
- Support customer success teams with integration needs and identifying opportunities for automation
- Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
- Continuously seek opportunities for improving processes and optimizing the customer implementation experience.
*Skills*- Be able to take ownership of learning by independently exploring, testing, and experimenting with new technologies and concepts to rapidly become a subject matter expert with a strong results-driven mindset
- Proven experience (2+ years) in technical development, with a focus on integrations in a software/SaaS environment
- Strong knowledge of integration technologies, including popular authentication & provisioning standards (OAuth, SAML, OIDC, SCIM, etc.), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
- Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that's accessible to non-technical stakeholders
- A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
- Proven experience using Python and Workato (or a similar iPaaS platform) for developing complex integrations and automating workflows
- Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
- Ability to thrive in ambiguity and a fast-paced environment
- Ability to travel as needed (approx 15%).
*Preferred Qualifications*- A degree in Computer Science, Engineering, or a STEM-related field
- Working experience with Google Workspace administration, Microsoft 365 Azure administration, and/or Okta administration
- Familiarity with employee communication and digital workplace solutions.
Department Customer Success Engineer USA Locations Austin
