Salary : $79,716.00 - $88,337.39 Annually
Location : Berkeley, CA
Job Type: Career
Job Number: 2026-08-4021
Department: City-Wide
Opening Date: 08/10/2026
Closing Date: 8/17/2026 5:00 PM Pacific

The City of Berkeley is now accepting applications for the Customer Service Specialist II position! In this role, the incumbent will perform a variety of routine to complex customer service functions, which include payment handling and processing, issuing permits and/or licenses, answering customer inquiries at a public service counter and/or over the telephone, and performing related work as assigned.

See the full job specification here:
MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills, and abilities for this position is:
Equivalent to graduation from high school and two years of clerical or administrative support experience, one year of which was in a customer service, banking, billing, cashiering, or public contact environment. Successful completion of college-level courses in subjects such as accounting, business practices, information technology, psychology, or related subjects is desirable.

Other requirements: Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.
APPLICATION PROCESS
Applications must be received by 5:00 PM PST on August 17, 2026, and must include a completed application. Please note that you must include all of your relevant experience and dates worked for your application to be considered. Failure to do so will result in your application being incomplete and may disqualify you from moving forward in the recruitment process.
Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to [email protected]. Please allow 10 days for production of the material in an alternative format.
EXAM PROCESS
The exam process will include, but is not limited to:

1. Application review for minimum qualifications
2. Multiple-Choice Written Exam (tentatively scheduled for September 23, 2026)

Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content and may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The examination process and dates are subject to change. The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews.
Reasonable Accommodations: The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must submit a request in writing to [email protected] at the time of application.
PRE-EMPLOYMENT PROCESS

Candidates under final consideration for employment with the City will undergo an employment background check that may include, but is not limited to: confirmation of employment history, educational credentials and degrees, certificates, registrations, and licenses including driver's license; credit check; criminal history check; and Live Scan fingerprinting.

Benefited employees receive a myriad of financial and other , including CalPERS pension and other retirement plans, medical and dental coverage, tuition reimbursement, paid time off and more.

Benefit-eligible employees include those with a regular work schedule of at least 20 hours per week. Employees working less than 30 hours per week may receive pro-rated benefits.

Retirement
CalPERS
City employees are included in the California Public Employees Retirement System (CalPERS). The retirement formula is either 2% at age 62 (PEPRA members) or 2.7% at age 55 (Classic members).

Supplemental Retirement Income Plan (SRIP)
The City contributes 6.7% of the first $32,400 of the employee's salary (up to $2,170.80 annually) into a 401(a) account. The City is not a member of Social Security, therefore only the Medicare portion is deducted from employees' salaries.

Deferred Compensation
The City offers voluntary 457 deferred compensation plans with CalPERS or Empower. Employees may contribute up to the IRS maximum on a pre-tax basis.

Medical Plans
Employees can choose coverage under Kaiser HMO or Sutter Health Plan HMO. The City contributes an amount equal to the cost of the Kaiser premium. Employees who have medical coverage under another group plan may choose to waive City-provided medical coverage and receive a monthly stipend.

Dental Plan
The City provides group dental benefits through Delta Dental of California. The City contributes up to the family coverage for the plan, which covers 90% of the dental charges up to $2,000 annually per person. Orthodontic benefits are offered at a $2,000 lifetime maximum per person. Employees who have dental coverage under another group plan may choose to waive City-provided dental coverage and receive a monthly stipend.

Life Insurance
The City provides employees with a Life Insurance and Accidental Death & Dismemberment policy in the amount of $25,000. Employees have the option to purchase additional term life insurance up to a maximum of $300,000.

Sick Leave
Employees earn one day of paid sick leave per month.

Vacation
New employees accrue 80 hours of vacation annually. Vacation accrual rates increase at 4 years, 12 years, 18 years, and 25 years of service.

Holidays
15 paid holidays and 3 floating holidays annually

Uniform Allowance
Employees in select classifications receive up to $1,400 annually (see )
(SEIU MC)