As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.
This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Applicants must live in the South Bay.
We look forward to receiving your resume and getting to know you better!
Schedule: M-F, though some weekend work will be required on occasion
Compensation: New hires can expect to earn between $80,000 and $95,000 per year, depending on performance.
Benefits:- Receive a Company vehicle and inspection equipment for use during performance of duties
- Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
- General PTO policy
- 401K eligibility after one year of employment
- Work with an energetic team committed to providing the premiere customer service experience in the industry
Position Requirements:- Effective time management, organization, and multi-tasking skills
- A knowledge of floor covering installation and floor covering products
- Strong presentation and communication skills, both written and verbal
- Attentive to customer needs; capable of responding in a timely manner
- Prompt, dependable, and responsive to Company needs
- Capable of preserving confidential or sensitive information
- Exceptional team player and skilled at working well under pressure
- Strong computer skills
- Additional duties and responsibilities as assigned by management
Position Qualifications:- At least a high school diploma or equivalent
- Ability to be covered under Company's commercial auto policy
- Eligibility for HIS registration through CSLB
- Positive, confident attitude; able to comfortably navigate stressful situations
- Floor covering installation/product knowledge
- A servant's mindset (understand and exhibit servant leadership)
- Strong communication and organizational skills
- Ability to perform light-to-moderate physical activity throughout the day
If this position interests you, we look forward to receiving your resume!
