Job Type
Full-time
Description
We are searching for the right leader to strengthen our service department and drive long-term growth.
Position Overview We are seeking a
Service Manager with
dealership experience and a
proven track record of profitability and technician efficiency.
This opportunity is open to: - Experienced Service Managers with a history of success leading dealership service operations, OR
- Assistant Service Managers who have the skills, leadership ability, and industry experience to step into a Service Manager role immediately.
The ideal candidate is a strong leader who understands the
medium and heavy-duty truck and engine industry, is focused on
team culture and technician performance, and can balance customer satisfaction with financial success.
Key Responsibilities - Lead and manage all service department operations.
- Drive profitability and efficiency by monitoring labor, workflow, and technician productivity.
- Build and maintain a positive, accountable, team-focused culture.
- Develop, coach, and mentor technicians and service advisors.
- Ensure top-quality customer service and satisfaction.
- Collaborate closely with parts, sales, and warranty departments.
- Track and report department performance while following the company's processes.
- Ensure compliance with dealer, manufacturer, and safety standards.
What We Offer - *Competitive compensation with performance incentives.
- * Salary range starts at $80k annually, but negotiable for the right candidate with profitability bonuses paid monthly
- Full benefits package (medical, dental, vision, 401k, PTO).
- Career growth opportunities within a strong and expanding dealership group.
- A supportive and culture-driven work environment.
Requirements
- Dealership service management experience required (Service Manager or Assistant Service Manager level).
- Documented success in profitability and technician efficiency.
- Strong leadership skills and the ability to influence culture.
- Solid understanding of medium and heavy-duty truck systems, engines, and repair operations.
- Excellent organizational, communication, and problem-solving skills.
- Ability to balance customer needs with department profitability.
ADDITIONAL Requirements: - Strong attention to detail, especially regarding time management and organization.
- Must be proficient in Microsoft Office products and Windows-based computer systems.
- High School Diploma required.
- Valid Driver's License with clean driving record required.
- Ability to pass a background check required.
- Ability to pass a drug test required.
SUPERVISORY RESPONSIBILITIES: - Exempt and Non-Exempt Staff
LANGUAGE SKILLS: - Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases.
- Ability to deal with a variety of abstract and concrete variables.
PHYSICAL DEMANDS: - Requires bending/stooping/kneeling/crouching/reaching for short periods.
- Requires occasional lifting of 5 to 20 pounds.
- Requires performing accurate, knowledgeable detailed work.
- Occasionally exposed to engine exhaust fumes.
- Occasionally exposed to loud noise.
- Works overtime as required.
- Requires mechanical knowledge and ability to train and teach technicians efficient skills needed to complete work correctly, minimizing comebacks and insuring customer satisfaction.
WORK ENVIRONMENT: - Primarily in a service shop & office environment.
- Will be expected to travel as needed to company locations.
- Periodic weekend or evening work is expected.
Salary Description
Starting at $80k + bonus incentives paid monthly.
