Siemens Healthineers

Customer Service Engineer 2 - Diagnostics - PENSACOLA, FL / MOBILE, AL / GULFPORT, MS

Siemens Healthineers$67K — $92K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a medical technologist or field service engineer servicing diagnostic instruments.
  • Technical associate degree or equivalent preferred; minimum high school diploma.
  • Proficient in tools and service test equipment, capable of operating independently and within a team.
  • Experience with network applications and tools such as eVO, mButler, and MS Office.
  • Valid driver's license with a clean driving record; ability to drive independently during various hours.
  • Physical capability to lift up to 50 lbs and perform various physical tasks related to the role.

Responsibilities

  • Service DX Equipment in Pensacola, FL; Mobile, AL; and Gulfport, MS areas.
  • Install, troubleshoot, repair, and maintain Siemens Healthcare systems with minimal supervision.
  • Deliver timely repairs and training for optimal system performance and customer satisfaction.
  • Manage financial performance, meeting budget targets for revenue and expenses.
  • Oversee company assets including a vehicle, tools, and inventory in your territory.
  • Establish and maintain professional relationships with customers and peers.

Benefits

  • Medical, dental, and vision insurance coverage.
  • 401(k) retirement plan with company contributions.
  • Life insurance and long-term/short-term disability insurance.
  • Paid parking and public transportation reimbursement.
  • Generous paid time off and sick leave.
Full Job Description
THIS IS A REMOTE POSITION SERVICING THE FOLLOWING AREAS: PENSACOLA, FL | MOBILE, AL | GULFPORT, MS 1st Shift:  M - F, 8 AM – 5 PM This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2, you will be responsible for:
  • You will be servicing DX Equipment in the Pensacola, FL / Mobile, AL, and Gulfport, MS area. Customer Service Engineer Level based on prior experience.

  • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.

  • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

  • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.

  • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

  • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best ifyou are familiar withwhat is below,and would like todo develop your career with Healthineers
  • You have knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision.

  • You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

  • You have experience in testing, repairing and maintaining capital medical equipment.

  • You have strong customer service and communication skills.

  • You are proficient in the use of tools and service test equipment.

  • General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role
  • Minimum high school diploma; technical Associates Degree or equivalent preferred.

  • Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.

  • Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website1 Engineer Tools).

  • 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.

  • Valid driver's license, ability to drive independently day and night, and good driving record required.

  • Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid drivers license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). #LI-DC1 The base pay range for this position is: $67,550 - $92,884 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

About Siemens Healthineers

Siemens Healthineers is a medical technology company that provides a range of medical devices and services. The company was founded in 2018 and is headquartered in Erlangen, Germany. Siemens Healthineers operates in over 70 countries and has over 54,000 employees. The company is a subsidiary of Siemens AG, a German multinational conglomerate. Siemens Healthineers has been recognized for its innovation and commitment to sustainability.
Learn more about Siemens Healthineers
Size
54,000 employees
Industry
Founded
2008

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