Customer Service Department Manager

ULINE

$85K — $100K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required.
  • 3+ years of customer service management experience needed.
  • Proven ability to develop and coach high-performing teams.

Responsibilities

  • Train Team Leads to foster an effective and positive service environment.
  • Manage daily operations across multiple Customer Service departments.
  • Identify procedural weaknesses and propose improvements.
  • Analyze performance reports to enhance efficiency.
  • Address and resolve escalated customer issues swiftly.

Benefits

  • Full health insurance coverage and a 401(k) with a 6% employer match from day one.
  • Access to multiple bonus programs.
  • Generous paid time off along with paid holidays.
  • Tuition Assistance Program for ongoing professional education.
  • On-site amenities including a café with affordable meals and a fitness center.
Full Job Description

Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor’s degree.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!

Similar Jobs

More Jobs at ULINE

More Business Services Jobs

Find similar Customer Service Department Manager jobs: