Customer Service Department Manager - Bilingual

ULINE

$85K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required.
  • Fluency in English and Spanish, both verbal and written.
  • At least 3 years of experience in customer service management.
  • Proven track record in coaching and developing high-performing teams.

Responsibilities

  • Train Team Leads to create a positive customer service environment.
  • Supervise daily operations across customer service departments.
  • Assess team processes and recommend improvements.
  • Analyze performance reports to boost efficiency.
  • Promptly address escalated customer issues.

Benefits

  • Comprehensive health insurance coverage and 401(k) with a 6% employer match starting on day one.
  • Access to multiple bonus programs.
  • Generous paid holidays and paid time off.
  • Tuition Assistance Program for professional development.
Full Job Description

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch - Irving, TX

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor’s degree.

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern air-conditioned facilities.

  • First-class fitness center and beautifully maintained walking paths.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!

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