Pay Rate: $11/hr
What's the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What's in it for YOU?- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Responsibilities:- Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
- Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
- Attempt to collect on all balances using excellent negotiation skills
- Document all account handling activity concisely and accurately on the client systems
- Educate potential on identity documents and next steps
- Educate customers on account status and payment options
- Additional duties as assigned by the client or Management
What We Look for in a Candidate:- Must be 18 years of age or older
- High School Diploma or equivalent required
- Call Center or Collections experience preferred and basic knowledge of data entry
- Excellent communication, ability to communicate clearly and effectively, both orally and in writing
- Deal with difficult interactions with customers
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Speed Test results required - test yours now by clicking here: www.speedtest.net
- Dedicated workspace free from distractions
