RDO Equipment Co.

Customer Service Advisor

RDO Equipment Co.$80K — $100K *
Buda, TX 78610In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3 years of relevant experience in sales, service, or training roles
  • Strong communication skills to interact effectively with clients
  • Proficiency in computer applications and software
  • Excellent customer service abilities
  • Valid work authorization to work in the U.S. without sponsorship

Responsibilities

  • Sell machine maintenance, repair services, and related products to customers
  • Maintain technical knowledge of company products and provide related assistance
  • Document and track sales activities using company systems
  • Represent the company for Product Support sales within a designated area
  • Stay informed on competitive products and industry trends
  • Ensure comprehensive sales management information is maintained for customers
  • Test and operate machinery at customer sites as required
  • Adhere to safety regulations and company policies during work activities
  • Participate in training and development opportunities offered by the company
  • Foster a positive and professional relationship with coworkers and customers

Benefits

  • Comprehensive benefits package includes health, dental, and retirement plans
  • Company vehicle provided for work-related travel
  • Guaranteed base salary with commission opportunities
  • Training and development programs for career growth
  • Opportunities for advancement within the organization
Full Job Description
This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.

$80,000 - $100,000 / year

Compensation & Benefits:

  • Average $80,000 to $100,000+ your first year, with top earners well into six figures
  • Guaranteed base salary plus commissions
  • Comprehensive benefits package and a company vehicle
  • Training and development, as well as opportunities to grow within the organization


Specific Duties Include:
• Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
• Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
• Represent the company for the sale of Product Support to customers in a defined sales area.
• Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
• Be aware of competitive activity and competitive products, as well as business and industry trends.
• Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
• Test/operate machinery at customer work site.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
• 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ

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