Customer Sales Solutions Architect- Wholesale Solutions

LifeWorks, Inc.$64K — $114K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-7+ years of experience in telecommunications or technical pre-sales
  • Strong knowledge of data networking, voice services, and mobility solutions
  • Preferred knowledge of IoT/M2M solutions and network architecture
  • Expertise in IP networking, MPLS, and DSL technologies
  • Experience with RESTful APIs and telecom API ecosystems

Responsibilities

  • Prime integrated solutions across Data, Voice, Mobility, and IoT
  • Lead customer conversations, simplifying complex technical concepts
  • Partner with Sales Executives to drive multi-product solutions
  • Build strong, long-term customer relationships
  • Support cross-sell opportunities and new logo acquisition

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structure
  • Minimum 3 weeks of vacation and flexible benefits plan
  • Flexibility to work in-office, virtually, or hybrid
  • Generous company matched pension and share purchase programs
  • Career growth and learning & development opportunities
Full Job Description
Description

The role: Customer Solutions Architect (CSA)

We are seeking a Customer Solutions Architect (Sales Engineer) to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach-simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

What you'll do

  • End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
  • Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
  • Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
  • Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities


Qualifications

What you bring, The technical edge:

  • 3-7+ years of experience in telecommunications or technical pre-sales
  • Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
  • Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments


Expertise in the following core areas:

  • Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
  • Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
  • Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
  • Experience working with or integrating RESTful APIs
  • Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)


The Soft Skills:

  • Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
  • Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
  • Bilingual Excellence: Fluency in both English and French is required/preferred


Salary Range: $64,000-$114,000

Performance Bonus or Sales Incentive Plan: $20,000-35,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry

Similar Jobs

More Jobs at LifeWorks, Inc.

More Telecommunications & Hardware Jobs

Find similar Customer Sales Solutions Architect- Wholesale Solutions jobs: