Wells Fargo

Lead Business Execution Consultant - Telephony Solutions

Wells Fargo$90K — $120K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Business Execution, Implementation, or Strategic Planning
  • Demonstrated ability in strategizing, planning, and executing initiatives
  • Experience leading cross-functional teams
  • Strong analytical skills with a focus on data-driven decisions
  • Ability to influence and guide less experienced staff

Responsibilities

  • Lead cross-functional teams in strategizing and planning programs
  • Drive accountability and limit risk exposure for initiatives
  • Review and assess strategic approaches and business performance
  • Perform complex issue assessments and develop viable solutions
  • Facilitate decision-making in multifaceted business situations
  • Consult with Business Execution team to drive strategic goals
  • Mentor and lead junior Strategy and Execution staff

Benefits

  • Collaborative work environment
  • Opportunity for professional growth and development
  • Engagement with cross-functional teams
  • Flexibility in work processes to enhance efficiency
  • Support for creative problem-solving in complex scenarios
Full Job Description

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to be part of our Global Operations team

The LeadBusiness Execution Consultant role will be responsible for working independently to analyze current operational needs around Telephony Solutions across Home Lending, Auto, and Unsecured Lending (ULO) lines of businesses.


In this role, you will:

  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

  • Review strategic approaches and effectiveness of support function and business performance

  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives

  • Influence, guide and lead less experienced Strategy and Execution staff within the group


Required Qualifications:

  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Excellent verbal, written and interpersonal communication skills

  • Proven experience with Inbound Call Routing systems and Telephony solutions

  • Previous Contact Center operations experience

  • Previous Consumer Operations experience which may include - Home Lending, Auto and/or Unsecured Lending Operations (Credit Cards)

  • Demonstrated flexibility in adjusting to changing business needs and timelines while maintaining a high level of performance and focus.

  • Ability to grasp complex business issues quickly, recommend solutions, and drive resolution

  • Ability to work collaboratively across the organization, including with functional partners

  • Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectively

  • Experience with Five9 Contact Center Telephony system

  • Technical Skills: Aspect, Genesys, Avaya, and/or Five9

  • Knowledge of AI in CCaaS platforms


Job Expectations:

  • Ability to provide overnight and weekend testing support as needed.

  • Ability to travel up to 10%

  • This position offers a hybrid work schedule.

  • Relocation assistance is Not available for this position.

Posting Locations:

  • 401 Las Colinas Blvd W Bldg A Irving, TX

  • 2700 S. Price Rd. Chandler, AZ

  • 11601 N. Black Canyon Hwy. – Phoenix, AZ

Posting End Date:

10 Jul 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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