Cisco

Customer Relibility Engineer - Isovalent

Cisco$158K — $200K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's + 8 years, Master's + 6 years, or PhD + 3 years of related experience
  • 6+ years of experience in a technical support role for enterprise customers
  • 3+ years operating Linux systems
  • 2+ years managing and scaling Kubernetes clusters in production
  • 2+ years using Terraform for cloud infrastructure deployment

Responsibilities

  • Serve as the primary contact for customer interactions
  • Adapt Site Reliability Engineering principles to enhance customer experiences
  • Understand customer architectures and configurations deeply
  • Collaborate with stakeholders for world-class support
  • Resolve incidents and monitor customer health effectively

Benefits

  • Fully remote work within the United States
  • Flexibility to work from any location during business hours
  • Opportunity to work with US Government classified environments
  • Engagement with cutting-edge cloud-native technologies
  • Potential to enhance customer interaction skills and technical expertise
Full Job Description
The application window is expected to close on: 06/30/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This position is fully remote and can be performed from any location within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment. The role has to be performed in the PDT/PST timezone.

Note: The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).

Your Impact

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. Regardless of location, you will be scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone.

As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers.

Minimum Qualifications

  • Bachelor's + 8 years of related experience or Master's + 6 years of related experience or PhD + 3 years of related experience
  • 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
  • 3+ years of experience operating Linux systems
  • 2+ years of experience managing and scaling Kubernetes clusters or similar technoligies in production environments.
  • 2+ years of experience with Terraform for deployment of cloud infrastructure


Preferred Qualifications

  • Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
  • Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
  • At least 2+ years of experience acting as a higher escalation point across multiple products lines
  • Openshift experience is highly preferred
  • Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
  • Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
  • Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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