Nokia

Customer Project Manager 2

Nokia • $100K — $120K *
Coppell, TX 75019In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing complex technology projects, ideally in telecommunications or data centers
  • Proven track record of leading cross-functional teams and managing diverse stakeholders
  • Exceptional communication skills for engaging at all organizational levels
  • Strong leadership abilities to foster relationships with customers and stakeholders
  • Ability to thrive in fast-paced environments with shifting priorities
  • Excellent problem-solving skills to identify and manage risks effectively

Responsibilities

  • Support development and planning for new offers, assessing delivery strategies and risks
  • Create and implement detailed project plans to drive successful program outcomes
  • Maintain comprehensive documentation including project status and lessons learned
  • Lead and coordinate cross-departmental teams to meet program objectives
  • Identify potential program risks and formulate strategies to mitigate them
  • Serve as the primary liaison for clients, ensuring high satisfaction levels
  • Conduct program reviews, tracking progress and areas that require improvements
  • Collaborate with various internal teams to align on program deliverables and expectations

Benefits

  • Flexible work schedule
  • Opportunity for professional growth and development
  • Access to training and certification programs
  • Collaborative work environment
  • Health and wellness initiatives
Full Job Description
Job Description

Customer Facing Program Manager

We are currently seeking an experienced Program Manager to manage and deliver complex programs for one of our top strategic customers. The ideal candidate will have a strong background in technical project/program management, excellent communication and interpersonal skills, and the ability to build strong relationships with customers and internal stakeholders. The Program Manager is accountable for end-to-end program delivery and overall customer satisfaction.

Responsibilities

Key Responsibilities:
  • Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
  • Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
  • Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
  • Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
  • Identify and mitigate program risks, and develop contingency plans as needed.
  • Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
  • Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
  • Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.


Qualifications

Skills and Qualifications:
  • Experience in managing complex, multi-year technology projects, preferably in the telecommunications and/or data center industries.
  • Experience in leading cross-functional teams and managing multiple stakeholders.
  • Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively to all levels of working level peers and to upper-level management.
  • Strong leadership and interpersonal skills, with the ability to build and maintain lasting relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to identify and mitigate program and financial risks.


Nice to Have:
  • PMP certification or equivalent.
  • Experience with change management processes and tools.
  • Knowledge of financial forecasting and budget management in projects/programs.
  • In-depth knowledge of Excel, PowerPoint, and other Microsoft programs/tools.

About Nokia

Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
Learn more about Nokia
Size
87,927 employees
Market Cap
$25.8 billion
Industry
Telecommunications & Hardware
Net Income
-$2.5 billion
Founded
1865
5 Year Trend
-1.2%
Revenue
$21.8 billion
NASDAQ
NOK
* Ladders Estimates

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