Job DescriptionCustomer Program ManagerSan Antonio, TX
As a
Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.
What You'll Do- Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
- Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
- Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
- Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
- Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
- Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
- Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
- Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
- Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
- Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.
Basic Qualifications: - Minimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
- Minimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
- Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
- Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
- Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
- Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
- Bachelor's degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.
Desired Skills:- Strong customer relationship management and communication skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong presentation skills with experience leading customer program reviews.
- Experience working with senior leadership teams and executive-level customer stakeholders.
- Familiarity with aerospace engine MRO operations and maintenance processes preferred.
- Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.
Benefits that make life better:- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
