Position SummaryThe Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.
Essential Responsibilities- Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
- Develops creative strategies to bridge customers' needs to ITT business practices.
- Builds influential relationships with internal stakeholders and customers through performance and execution.
- Partners with sales team to support account strategy and drive sales growth.
- Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
- Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
- Monitors performance and progress, identifies potential risks and drives corrective action as required.
- Communicates program status to key stakeholders, both internally and customer contacts.
- Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
- Defines and monitors key performance indicators to measure program success.
- Identifies potential risks to stated deliverables, drives mitigation strategies proactively.
Position Requirements- Technical Degree with 5+ years aerospace or defense technical customer management experience
- Demonstrated ability to lead programs or projects in an unstructured environment.
- Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
- Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
- Ability to gather data, analyze program performance, manage risks and drive improvements.
- Polished presentation and communication skills
- Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
- Strong SAP competence
- Demonstrated customer engagement and program management experience.
- Ability to travel as required to support customers, 10% estimated.
Equal Pay Act RangeAnnual Salary is from $132,600.00 to $198,200.00, plus benefits & incentive plans.
