Cisco

Customer Program Manager

Cisco$119K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 8 years of experience or equivalent
  • PMP certification
  • CPMAI certification
  • Proven experience managing large, complex programs
  • Strong financial forecasting and project budgeting skills
  • Technical knowledge to guide project delivery plans

Responsibilities

  • Lead large-scale strategic programs, managing resources, budgets, and risks
  • Advise IT and executive leaders, translating business requirements into delivery plans
  • Drive innovation through AI and automation for improved reporting and efficiency
  • Monitor project financial health and delivery performance using internal tools
  • Mentor project managers and lead internal continuous improvement efforts

Benefits

  • Mentoring opportunities within Cisco
  • Exposure to industry events
  • Work with cross-functional teams for diverse project experience
  • Access to cutting-edge technology and tools
  • Focus on continuous improvement and professional development
Full Job Description
The application window is expected to close on: 08/17/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Introduction

We manage the lifecycle of customer projects, aligning client goals with Cisco's strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget!

Who You'll Work With

We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time!

What You'll Do
  • Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success.
  • Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans.
  • Drive Innovation: We use AI and automation to streamline planning and reporting, identifying new ways to improve efficiency!
  • Ensure Governance: We monitor financial health and delivery performance using Cisco's internal tools, ensuring accurate revenue and margin tracking.
  • Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge.

Minimum Qualifications
  • Bachelor's degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification.
  • A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans.
  • Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.

Preferred Qualifications
  • Additional professional project management certifications.
  • Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight.
  • Experience with change management and driving operational discipline across large teams.


Responsable des programmes clients

Introduction


Nous gérons les projets clients tout au long de leur cycle de vie afin d'harmoniser les objectifs des clients avec la stratégie de Cisco. Nous appliquons les méthodologies PMI et Agile pour assurer la bonne marche des projets, leur stabilité financière et leur gouvernance opérationnelle, du lancement à la clôture. Nous nous engageons à offrir des solutions techniques qui répondent aux résultats commerciaux attendus, tout en veillant à ce que chaque projet respecte sa portée, son échéancier et son budget.

Vos collègues

Nous travaillons en étroite collaboration avec les responsables de la prestation de services et de l'expérience client afin d'assurer la visibilité sur les projets et l'harmonisation des efforts. Nous collaborons avec les équipes des ventes, de l'ingénierie et du développement commercial pour concevoir et mettre en œuvre des solutions adaptées aux besoins de nos clients. Nous collaborons avec les équipes responsables de la gestion des prestataires pour sélectionner les partenaires et négocier les contrats. Nous dirigeons également des équipes de projet internationales afin d'assurer une prestation uniforme et de grande qualité.

Vos fonctions
  • Diriger des programmes stratégiques : nous pilotons des programmes de grande envergure et supervisons les ressources, les budgets et les risques afin d'en assurer la rentabilité et la réussite.
  • Conseiller la direction : nous agissons comme conseillers de confiance auprès des dirigeants des TI et des cadres supérieurs, et traduisons les exigences commerciales en plans de prestation concrets.
  • Stimuler l'innovation : nous misons sur l'intelligence artificielle et l'automatisation pour simplifier la planification et la production de rapports, et trouver de nouvelles façons d'accroître l'efficacité.
  • Assurer la gouvernance : nous surveillons la santé financière des projets et le rendement de la prestation à l'aide des outils internes de Cisco afin d'assurer un suivi précis des revenus et des marges.
  • Partager notre expertise : nous encadrons les gestionnaires de projet, dirigeons les initiatives internes d'amélioration continue et représentons Cisco lors d'événements sectoriels afin de faire rayonner notre expertise technique.

Qualifications minimales
  • Baccalauréat et huit ans d'expérience, ou combinaison équivalente, ainsi que les certifications PMP et CPMAI.
  • Expérience éprouvée de la gestion de programmes complexes de grande envergure et connaissances techniques nécessaires pour orienter les plans de prestation.
  • Capacité démontrée à gérer les prévisions financières, le suivi des revenus et les budgets de projet.

Qualifications recherchées
  • Autres certifications professionnelles en gestion de projet.
  • Certifications techniques, comme CCST Networking, CCST Security ou CCNA, permettant d'assurer une supervision technique efficace.
  • Expérience de la gestion du changement et de l'instauration d'une discipline opérationnelle au sein de grandes équipes.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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