Customer Operations Support Officer (Technical/CCMD Support Officer) - Sr.

Bluehawk, LLC

• $100K — $120K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Intelligence Studies, National Security Studies, or a related discipline.
  • Senior-level knowledge of Service CI/HUMINT organizations such as INSCOM, NCIS, AFOSI, or comparable organizations.
  • Extensive understanding of CCMD intelligence operations and executor capabilities.
  • Proven experience coordinating across multiple organizations and mission partners.
  • Experience supporting operations including collection coordination and data validation.
  • Strong interpersonal, analytical, and communication skills.

Responsibilities

  • Maintain accurate representation of capabilities and operational status in UMM tools.
  • Coordinate with Service and CCMD representatives to validate and maintain data accuracy.
  • Manage data processes for real-time updates on mission changes.
  • Support source and collection deconfliction to optimize operations.
  • Facilitate information exchange among various military and enterprise stakeholders.
  • Represent data-management interests in governance and planning forums.
  • Gather user feedback for UMM tool enhancements and capability development.

Benefits

  • Opportunity to work directly in a critical security role supporting national defense.
  • Active engagement with military service leaders and strategic planners.
  • Access to advanced tools and techniques in military data management and intelligence operations.
  • Professional development and potential career growth within the intelligence community.
Full Job Description
Overview

The Senior Service and Combatant Command Support Officer serves as the primary liaison between ETO, Military Service organizations, Combatant Commands, and enterprise stakeholders. The position ensures executor capabilities and operational status are accurately represented in UMM tools, supports source and collection deconfliction, and enables timely information exchange for coordinated operations and strategic planning.

Responsibilities

  • Maintain accurate representation of enterprise executors, capabilities, operational requirements, priorities, and status in UMM tools and dashboards.
  • Coordinate with Service and CCMD representatives to validate data, resolve discrepancies, and maintain information currency.
  • Manage data input and output processes, including real-time updates reflecting mission and operational changes.
  • Support source and collection deconfliction to reduce duplication and optimize operational activities.
  • Facilitate information exchange among ETO, Services, CCMDs, internal mission partners, and external stakeholders.
  • Represent data-management and operational interests in governance forums, working groups, and enterprise-planning activities.
  • Gather operational requirements and user feedback for UMM tool enhancements and capability development.
  • Develop dashboards, briefings, visual products, analytical reports, and strategic-communication materials.
  • Compile operational data for quarterly EEI reporting and other directed reporting requirements.
  • Advise leadership on executor capabilities, data strategy, operational gaps, training needs, and tool improvements.


Qualifications

  • Bachelor's degree in Intelligence Studies, National Security Studies, or a related discipline.
  • Senior-level knowledge of Service CI/HUMINT organizations such as INSCOM, NCIS, AFOSI, or comparable organizations.
  • Extensive understanding of CCMD intelligence operations, coordination processes, executor capabilities, and operational requirements.
  • Proven experience coordinating across multiple organizations, mission partners, and stakeholder communities.
  • Experience supporting collection operations, source coordination, operational deconfliction, data validation, or related mission activities.
  • Strong liaison, briefing, interpersonal, analytical, and written and verbal communication skills.
Preferred Qualifications
  • Experience supporting DIA, Defense HUMINT, ETO, UMM, or comparable enterprise mission-management activities.
  • Familiarity with HUMINT/CI records, operational databases, dashboards, and data-governance forums.
Clearance and Work Requirements
  • Active TS/SCI CI Poly and ability to work on-site at the DIA Government SCIF in Reston, Virginia during COR-established working hours.
  • Ability to comply with applicable DIA, DoD, Intelligence Community, cybersecurity, records-management, classification, and information-handling requirements.
  • Ability to work effectively in a non-personal services environment in which contractor personnel remain accountable to contractor management.

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