As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS products.
In this role, you will be responsible for:- Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
- Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
- Guide customers through the technical integration process, providing expert problem-solving assistance
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues
About you- Bachelor's degree in a relevant field or equivalent practical experience
- 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
- Excellent project management, communication, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and proactively identifying solutions
Bonus points if you have:- Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
- Accounts Payable and Procurement knowledge
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
Our benefits package includes:- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary and equity
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit, snacks & drinks in office
- Dog-friendly office
- Conveniently located close to transit
- Phone/internet allowance
- Regular company-wide social events
- Multiple ERG groups celebrating our diversity and creating an inclusive culture
Base Salary Range: $88,000 - $110,000 CAD annually.
Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.
Expected Total Compensation: $96,000 - $121,000 CAD annually (includes base salary plus target bonus/commission).
The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.
