Job Title: Customer Onboarding Engineer (Security & Compliance)
Pay Type: SALARIED EXEMPT
Location: Remote
Summary of Position Role/ResponsibilitiesWe are seeking a Customer Onboarding Engineer to lead the secure and compliant onboarding of customers into our cybersecurity platform. This role is responsible for working directly with customers-primarily in U.S. federal and highly regulated environments-to integrate data sources, configure security tooling, and ensure successful deployment aligned with compliance requirements. This position is hands-on, customer-facing, and requires strong experience with Microsoft and Azure security services, along with familiarity across other SIEM, EDR, and cloud platforms.
Essential Functions of the Job- Lead end-to-end customer onboarding into SIEM/XDR/MDR platforms, ensuring timely and successful delivery
- Configure and validate Microsoft security services, including Defender XDR and Purview
- Onboard and integrate data sources (identity, endpoint, cloud, SaaS, network logs) into security platforms
- Build and maintain automation workflows using Azure Logic Apps, Power Automate, or similar SOAR tools
- Work closely with customers to gather requirements, validate configurations, and support go-live readiness
- Create and maintain customer-facing documentation, including:
- As-Built documentation
- Onboarding runbooks
- Data source inventories
- Status trackers
- Support compliance and audit activities by preparing evidence and documentation (FedRAMP, FISMA, CMMC, etc.)
- Collaborate cross-functionally with SOC, engineering, and compliance teams
- Provide status updates and reporting to customers and internal stakeholders
Marginal Functions of the JobNormal Work ScheduleThis is a full-time position. Standard business hours are Monday through Friday 8:30 AM to 5:30 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.
Education, Training, and Experience- Experience onboarding customers into SIEM, XDR, MDR, or security operations platforms
- Hands-on experience with Microsoft Defender XDR and/or Microsoft Purview
- Experience working in U.S. federal or highly regulated environments (FedRAMP, FISMA, CMMC, etc.)
- Strong understanding of log ingestion and data integration, including identity, endpoint, and cloud logs
- Experience creating customer-facing technical documentation
- Ability to work independently in a customer-facing delivery role
- Strong communication and stakeholder management skills
Preferred Qualifications- Microsoft & Azure
- Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud)
- Microsoft Purview (audit logging, compliance, data governance)
- Microsoft Sentinel (data connectors, log onboarding, validation)
- Azure AD / Entra ID, Azure Monitor, Log Analytics
- Experience with KQL for log analysis and troubleshooting
- Automation using Azure Logic Apps or Power Automate
- Other Cloud & Security Tools
- SIEM platforms such as Splunk, QRadar, Elastic, Chronicle
- EDR/XDR tools such as CrowdStrike, SentinelOne
- AWS security services (e.g., CloudTrail, GuardDuty)
- Log ingestion tools such as Syslog, Logstash, Fluentd
