Ability to create a seamless multichannel shopping journey.
Excellent communication and collaboration skills.
Experience in process improvement for operational efficiency.
Organized and proactive problem solver.
Education in Business Administration, Retail Management, or equivalent experience.
Responsibilities
Lead the launch and operation of the Customer Meeting Point.
Create an inspiring and high-quality customer experience.
Promote prioritized product range and services effectively.
Ensure daily operations meet customer satisfaction and business goals.
Maintain compliance with IKEA's policies and safety standards.
Identify and develop talent for a diverse, high-performing team.
Acknowledge local market needs and drive solutions accordingly.
Benefits
Opportunity to lead an innovative retail format.
Engagement in a customer-focused and dynamic environment.
Collaboration with a diverse and global team.
Career development and growth opportunities within IKEA.
Full Job Description
Job ID: 354155
Date posted: 10/07/2026
What you'll need to have • You have previous leadership experience and enjoy coaching, supporting, and motivating co-workers to achieve team goals. • You are passionate about sales and creating a great customer experience, with the ability to build positive relationships and turn customer needs into solutions. • You lead by example and thrive in a fast-paced retail environment, inspiring your team to deliver excellent service and achieve sales results. • You have a good understanding of the IKEA multichannel shopping experience and how to create a seamless customer journey across all touchpoints. • You are a strong communicator who collaborates effectively with others and builds positive relationships across teams. • You have experience following, documenting, and improving processes to support operational efficiency and enhance the customer experience. • You are organized, proactive, and solution-oriented, with the ability to identify opportunities and solve problems as they arise. • You have education in Business Administration, Retail Management, or a related field, or equivalent relevant work experience. A day in your life with us As the Customer Meeting Point Team Lead, you will play a key role in launching and leading this innovative retail format, creating an inspiring customer experience, and building a high-performing team. Together, we will help more people create a better everyday life at home through affordable, sustainable, and well-designed home furnishing solutions. • Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services. • Lead team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions. • Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit. • Ensure compliance and safe work environment. Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA's Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards. • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession. About this work area We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!
In the IKEA world, this position is officially referred to as Small CMP Team Leader II. Join us as we bring IKEA closer to our customers in London and become part of an exciting growth journey for IKEA Canada! The starting rate/ salary for this position ranges from 70,800 CAD to 97,350 CAD and will be based on relevant work experience.
