The key account logistics specialist is responsible for planning components and FG based on ChrP production scheduling utilizing the standard lean logistics (Bosch Production System) processes. PRINCIPLE RESPONSIBILITIES: • Entry of customer purchase orders and management of change requests. • Planning of procured components and/or finished goods. • Releasing and scheduling of production orders to satisfy OEM's demand. • Active management of customer complaints including problem resolution and implementing corrective actions. • Submittal of formal customer quotes and issuing returns for credit. • Management of customer payment disputes and debits. • Frequent contact and follow up with customer and sales to guarantee high level of customer satisfaction. • Analysis and tracking of key planning parameters, i.e. order changes, inventory levels, premium freight etc. • Maintenance of planning and ordering parameters in MRP system. • Analysis and follow-up on planning reports, i.e. open order, forecast, inbound receipts, shipments, inventory etc. • Expedite and follow-up of in-house production and procured material. • Coordination of new product releases with customer and production plant. • Monitoring of goods receipts, inventory levels and master production schedule to ensure availability of components and finished goods for customer shipments. • Application of CIP methodology to consistently improve planning processes and performance to customers. • Maintenance and development of key suppliers. Qualifications REQUIREMENTS: • Bachelor's Degree or minimum of 10 years relevant work experience. • 4+ years planning experience. • SAP experience. • BPS or equivalent Lean production/logistics techniques. • Comprehensive knowledge in production and inventory control methods. • Analytical ability to review fluctuating demands and to minimize production changes and inventory investments. • MRP knowledge. • Computer skills: MS Office, SAP. • Strong communication skills. Additional Information BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion) Videos To Watch https://www.youtube.com/watch?v=A5HoNtFi7N8