About the RoleHelping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.
Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.
This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
In this role, you will:- Lead and develop a high-performing Customer Learning team.
- Own the customer-facing Learn experience, curriculum, and program portfolio-from strategy through results.
- Turn priority customer needs into role-based tracks, paths, and high-quality programs.
- Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
- Lead how learning reaches customers through owned and partner channels.
- Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
You might thrive in this role if you:- Build strong teams, grow talent, and create accountability.
- Shape education strategy from customer needs and turn it into programs with measurable impact.
- Make clear portfolio choices about investment, capacity, and focus.
- Turn complex learning into clear journeys customers can understand and use.
- Reach customers through owned and partner channels, building trust across teams.
QualificationsRequired- 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.
Preferred- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Experience serving global audiences through learning platforms, academies, or digital education programs.
Why OpenAI?AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well-and create a global standard for customer learning as the category evolves.
